Private Policy

Privacy Policy for AIVA

Effective Date: 10-19-2025

1. Introduction

Welcome to AIVA (“Company”, “we”, “our”, or “us”).
We respect your privacy and are committed to protecting the personal information you share with us.
This Privacy Policy explains how we collect, use, disclose, and protect your information when you visit our website, interact with our AI Virtual Assistant, or communicate with us via email, SMS, or other means.

By using our website or services, you agree to this Privacy Policy.

2. Information We Collect

We may collect the following types of information:

  • Personal Information: Name, phone number, email address, business name, and other contact details you voluntarily provide.

  • Usage Data: Browser type, device information, pages visited, and interactions with our AI assistant or website.

  • Communication Data: Records of chat messages, call transcripts, or voice recordings when interacting with our AI Virtual Assistant.

  • Marketing & Consent Data: Details regarding your opt-in preferences for receiving marketing messages or service notifications.

3. How We Use Your Information

We use your information to:

  • Provide, operate, and improve our AI services and website

  • Respond to your inquiries and support requests

  • Schedule appointments or follow-ups via AI automation

  • Send transactional messages and service notifications

  • Send marketing offers, updates, or educational content only if you’ve opted in

  • Comply with legal obligations and maintain data security

4. Legal Basis for Processing (for GDPR compliance)

If you are located in the European Economic Area (EEA), we process your personal data under the following lawful bases:

  • Consent: When you give us permission to send marketing communications

  • Contractual necessity: To provide requested services or support

  • Legitimate interests: To enhance user experience and website functionality

  • Legal compliance: To meet applicable laws or government requests

5. Email and SMS Opt-In Policy

We strictly comply with CAN-SPAM, TCPA, and GDPR regulations.

By providing your email address and/or phone number, you consent to receive messages from [Your Company Name] that may include:

  • Appointment confirmations or reminders

  • Service updates and announcements

  • Promotional offers or educational content related to our AI solutions

You can opt out at any time by:

  • Clicking the “Unsubscribe” link in emails, or

  • Replying “STOP” to SMS messages.

We never sell, rent, or share your personal contact information with third parties for marketing purposes.

All SMS communications are handled via compliant systems with clear audit logs and consent verification.

6. Data Retention

We retain personal information only for as long as necessary to:

  • Fulfill service obligations

  • Comply with legal, tax, or regulatory requirements

  • Maintain business and communication records

You may request deletion of your data at any time by contacting us at info@a-iva.com

7. Data Security

We implement appropriate technical and organizational safeguards, including:

  • Encryption of stored and transmitted data

  • Access control and authentication protocols

  • Regular audits and monitoring for unauthorized access

Despite these efforts, no system is completely secure. Use our website and services at your own discretion.

8. Your Privacy Rights

Depending on your location, you may have rights to:

  • Access or obtain a copy of your data

  • Request correction or deletion

  • Withdraw consent to marketing

  • Object to certain processing activities

To exercise these rights, contact us at info@a-iva.com

9. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance functionality and analyze traffic.
You may manage cookie preferences through your browser settings.

10. Children’s Privacy

Our services are not directed to children under 13.
We do not knowingly collect personal information from minors.

11. Updates to This Policy

We may update this Privacy Policy periodically.
Revisions will be posted here with an updated effective date.
We encourage you to review this policy regularly.

12. Contact Us

If you have any questions or concerns about this Privacy Policy, contact us:

AIVA
332 Chelsea St, Cartersillve, GA 30120
Email: info@a-iva.com
Phone: (706) 936-3361
Website: https://a-iva.com